Shipping Policy:


Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


Carriers

We use the following carrier to deliver our orders:
USPS


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.




Returns, Refunds and Exchanges Policy:


How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within thirty days of your purchase. Please E-Mail shop@bigmusicgeek.com to request a refund and we will assign you a Tracking Number and provide you additional pertinent information.


Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.


Restocking Fee

All items are subject to a 10% restocking fee that will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.


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